Contact Us
Welcome to inquiry.
24/7 Online Customer Service, UTC+8 Time Zone
Welcome to contact us for free samples, factory quotations, custom solutions and technical support. We will reply to your inquiry within 24 hours.
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Location
Ditang Town, Cixi City, Ningbo, Zhejiang 315300, P.R.China
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Email
sales@koxsltie.com
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Phone
+86 15257455882
Contact Us
Here’s how you can contact us for any questions or concerns.
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
As a professional B2B manufacturer, we guarantee product quality. If there are any manufacturing defects or discrepancies in specifications, please contact us within 15 days of receipt. We will provide a replacement or refund after verification. We strongly recommend requesting free samples before placing bulk orders to ensure satisfaction.
Absolutely. As soon as your order is dispatched, we will provide you with a tracking number (for express/air) or a Bill of Lading (B/L) for sea shipments. You can monitor the real-time status of your cargo through the carrier’s website or by contacting our 24/7 sales support.
Yes. We take data privacy very seriously. We use industry-standard encryption for all online transactions and communications. Your company data and contact details are used strictly for order fulfillment and will never be shared with third parties without your explicit consent.
Absolutely! As a direct manufacturer, we specialize in OEM/ODM services. We can customize:
- Products: Custom lengths, widths, colors, and materials (e.g., UV-resistant or heat-stabilized Nylon).
- Packaging: Private labeling with your logo and barcode on custom-printed zipper bags or cartons.
- Branding: Laser-printing your logo directly on specific stainless steel ties or tools. Tell us your requirements, and we will help you build your own brand!